Privacy policy
Your privacy is important to us. At West4Autos Ltd we take great care with personal information provided to us online, taking steps to keep it secure and ensure it is used only for legitimate purposes. West4Autos Ltd has taken the necessary steps to be compliant with the General Data Protection Regulation (GDPR) introduced 25 May 2018.
Introduction
West4Autos Ltd ('we' or 'us') takes your privacy very seriously. This document refers to your personal data, how we use it, why we use it and our legal basis for doing so. It also explains your rights as an individual over how your personal data is used. Personal data is defined as information concerning any living person that is not already in the public domain.
The General Data Protection Regulation (GDPR) is legislation for a new form of data protection which replaces The Data Protection Act (DPA) and Privacy and Electronic Communications Regulations (PECR). It is applicable throughout the EU and is far more extensive and far reaching than the former rulings, seeking to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data both in and out of the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House Data. West4Autos Ltd Ltd is pleased to provide the following GDPR information:
Who we are
West4Autos Ltd is a UK based car servicing provider. Company No. 6651651.
Personal information
The type of personal information you may provide us with will typically include your name, address, telephone number, email address, car details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media.
West4Autos Ltd uses the information you provide us with: to provide quotations for car servicing, MOT tests, repairs; initiate and complete contracted work; make telephone contact and to email or SMS text message you responsible PR and marketing information we feel as a company may be of interest to you. By using our website to contract us for services and opting in, you are giving West4Autos Ltd permission to maintain a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services.
If you visit the West4Autos Ltd garage you may be recorded on our CCTV cameras. These cameras are used purely for the purposes of security. In the event of a break in, we would share any CCTV that provides evidence to the police. Other CCTV data is deleted regularly.
As part of our commitment to providing the best possible service to our customers we record all telephone calls. This helps us to identify ways that we can provide you with a better service. We understand your personal information is important and we are committed to protecting your privacy. We store the recordings securely for one year after the date of the call and destroy them after this period.
West4Autos Ltd will only collect the information needed so that it can provide you with the services you have contracted us for; or for PR and marketing services. We do not sell or broker your data. The West4Autos Ltd website uses cookies. Cookies are small files that are stored on your computer. They are designed to collect a modest amount of data specific to you and a website. They can be accessed either via the web server or the client computer. The cookies allow the server to deliver a page tailored to you, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. West4Autos Ltd’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the West4Autos Ltd website.
Legal basis for processing any personal data
To meet West4Autos Ltd’s contractual obligations to clients and to also respond to marketing enquiries.
Legitimate interests pursued by West4Autos Ltd
To market our company in the most effective way and to fulfill our contractual obligations to our customers.
Consent
When you opt-in, you are giving consent to West4Autos Ltd to process your personal data for the purposes outlined. You may withdraw consent at any time by emailing us www.west4autos.co.uk/contacts or by phoning 020 8994 9822.
Retention policy
West4Autos Ltd retains collected personal data indefinitely (unless instructed otherwise). The purpose for this is to adequately serve the full lifecycle of a customer’s vehicle; and subsequent vehicles. We only use this data for the purpose originally contracted for, and to market this purpose.
Data storage
The personal data we collect from you may be stored on secure servers, and processed by individuals based inside the European Economic Area. You agree to this storing and processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy and our Cookie Policy.
Transmitting information via the internet is never completely secure. Although we will do our best to protect your personal data, the security of your personal data transmitted to us cannot be guaranteed. Any transmission is at your own risk. You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility under data protection laws.
Your rights as a data subject
At any point whilst West4Autos Ltd is in possession or processing your personal data, all data subjects have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right of erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restrict of processing – where certain conditions apply you have a right to restrict the processing of personal data.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling. In the event that West4Autos Ltd refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. West4Autos Ltd at your request can confirm what information it holds about you and how it is processed.
To access what personal data is held, identification will be required
West4Autos Ltd will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport or birth certificate. If West4Autos Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made by contacting us www.west4autos.co.uk/contacts or by phoning 020 8994 9822.
